Shipping Policy

Shipping Policy

1. Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotions, processing times may extend, and customers will be notified of any delays.

2. Shipping Rates:

  • Shipping rates are calculated at checkout based on the destination and weight of the order.
  • Free shipping is offered for orders exceeding a specified amount, which may vary based on promotions and campaigns.

3. Shipping Methods:

  • We offer a range of shipping options, including standard, expedited, and express services.
  • Customers can choose their preferred shipping method at checkout, with estimated delivery times provided for each option.

4. Domestic and International Shipping:

  • We provide both domestic and international shipping services.
  • International customers are responsible for any customs fees, taxes, or duties associated with their orders.

5. Order Tracking:

  • Customers will receive a tracking number via email once their order has been shipped.
  • Tracking information allows customers to monitor the progress of their shipment in real-time.

6. Delivery Times:

  • Estimated delivery times are provided at checkout based on the selected shipping method.
  • Delays may occur due to unforeseen circumstances such as weather conditions, customs processes, or carrier issues.

7. Address Accuracy:

  • Customers are responsible for providing accurate shipping information.
  • Any additional charges incurred due to incorrect addresses or redirects will be the responsibility of the customer.

8. Shipping Confirmation:

  • A shipping confirmation email will be sent to customers once their order has been dispatched.
  • This email includes the tracking information and a link to track the shipment.

9. Shipping Restrictions:

  • Some products may be subject to shipping restrictions based on local regulations.
  • Customers will be notified during the checkout process if any items in their order are restricted from shipping to their location.

10. Contact Information:

  • For any inquiries or assistance regarding shipping, customers can contact our customer service team at info@elysianshop.net

Note:

  • All shipping policies are subject to change. Any updates will be reflected on our website.